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Integrated Information Technology Services

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Protect Yourself, Protect SMU

Cyberthreats are rapidly rising. Universities are not spared from malicious attacks. Boost your cybersecurity awareness with our quick tips. (SMU login needed)

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Public Knowledge Base

  • How to Clear Cookies for a Specific Website
  • Why am I seeing a "400 Bad Request" error on mediacast.smu.edu.sg?
  • Print Services For Faculty and Staff
  • Print Services For Students
  • Eduroam
  • Wi-Fi Configuration Guides for Guests and Visitors
  • Cached-Password Remover
  • Frequently Asked Questions for Password Reset and Unlock of SMU Account
  • Wi-Fi Configuration Guides for SMU Community
  • Password Self-Service system
  • Notebook and MacBook under Device As a Service
  • Typical Seminar Room
  • Student Printing Service
  • Teaching Tools in Classroom
  • What are the specifications for current Notebook tender?
  • Typical Classroom
  • Classroom Audio & Visual Guide
  • How to do live streaming from Seminar Rooms and Classrooms

If the guides above do not meet your needs, please visit our A-to-Z Directory website for a detailed list of service guides.

Quick start for new SMU members

The IT welcome kit is a general introduction to IT services for new members of the SMU community. 

Click here to get started

Forgot your password?

IITS offers a convenient self-help service for password reset and unlocking, catering to the needs of its staff, students, faculty, and alumni during lockout situations. 

Reset Password

Systems Change Request Management System

New Change Request
K2 Change Request (View Mode)

Where to find us

Integrated Information Technology Services
Singapore Management University
Administration Building
81 Victoria Street
Singapore 188065

IT Help Centre

Email: helpdesk@smu.edu.sg
Tel: +65 6828 0123

Support hours:
Mon - Fri: 8:30 am – 7:00 pm
(Last walk-in at 6:30 pm)
Closed on Sat, Sun and Public Holidays

eLearn Support

Email: elearn@smu.edu.sg

IITS, Li Ka Shing Library Level 5
Mon-Fri 8:30am to 7:00pm
Last enquiry at 6:30pm
Closed on Sat, Sun and Public Holidays

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