Print Services For Faculty and Staff

Printing as a Service (PraaS)

PraaS, or Printing as a Service, is SMU’s campus printing service designed to simplify staff printing, copying, and scanning. It helps reduce the administrative effort of managing printers while offering a more efficient and consistent printing experience across campus.

Advantage of PraaS?

It provides a managed printing solution for staff & faculty, allowing print jobs to be submitted securely and released from supported PRaaS copiers on campus.

Administrative relief: Reduces the need for departments to manage and maintain individual printers.
Improved efficiency: Streamlines printing needs across campus with a common service model.
Secure print release: Users release their print jobs at the copier using their staff card.
Convenient access: Supports printing, photocopying, and scanning from PRaaS-enabled devices.

Getting Started

Before using PraaS, users will need to install the PaperCut Print Deploy client. The required PraaS print queues will be installed automatically once the client is set up successfully.

For Windows Users

Launch your Company Portal App and install the "PaperCut Print Deploy Client".

For Mac Users

Mac users should download and install the Print Deploy software for macOS using Chrome from the PRaaS user portal: https://praasadmin.smu.edu.sg:9192/user

After Installation

After installation, the PaperCut Print Deploy Client window should open automatically.

When the status shows Installed, check your printer list to confirm that the required PRaaS print queue has been added.

When submitting a print job, ensure that PraaS_Printer is selected as the printer.

User Guide

Common Printing Options

Duplex printing: Select this option if you want to print on both sides of the paper.
Colour printing: The default setting is black and white. Select colour printing only when required.

How to Collect Your Printed Document

Step 1 Select "PRaaS Printer" in the list on Printer.	Step 2 Tap your Staff Card to the card reader.

Step 3 Select "Print Release".	Step 4 Select the document and tap on "Print" button to start printing.

How to Photocopy

Step 1 Tap your Staff Card to the card reader.	Step 2 Select "Access Device".

Step 3 Select "Copy".	Step 4 Place your original in the document feeder / glass and press "Start".

How to Scan

Step 1 Tap your Staff Card to the card reader.	Step 2 Select "Scan".

Step 3 Access the "Scan" function on the printer.

Tips for Users

Ensure that your Clearpass OnGuard is Healthy
Always check that PraaS_Printer is selected before printing.
Use black and white printing unless colour output is required.
Collect your print jobs promptly after releasing them at the copier.
Remember to retrieve your original documents after photocopying or scanning.

Need Help?

If you require assistance with PRaaS installation or usage, please contact PraaS@smu.edu.sg.

Staff Network Printing (Legacy)

How to setup network printer(s)?

Please follow the steps below to setup printer on your machine.

How to connect to a network printer on Windows 11?

Before you proceed to installation steps, please ensure you are connected to the SMU network, e.g. WLAN-SMU.

Please check which network printer is available in your department. You may check the designated printer’s IP address with your colleague.

Steps to install Printer manually on Windows 11 platform

Step 1: In the Search field, type \\print65 and press Enter.

$type \\print65 in your search bar.$

Step 2: To locate the designated printer, you may search through the list. You can also search using the search function, at the top right-hand corner of the page.

Note: Most the printers are named after the school/dept short name. E.g. type SOA, LKCSB or etc at the Search box.

Step 3: Double-click on the designated printer item and it will start installing the printer’s driver.

Note: If you are prompted for User Account Control, click “Yes” to continue the installation.

Step 4: Click "Printer" on your folder toolbar and select “Set As Default Printer” to set the printer as your computer's default printer. Then select “Printing Preferences…” to set

the paper size to "A4"
2-sided printing

I am using a Mac, how do I setup my network printer?

Please ensure you are connected to the SMU network, e.g. WLAN-SMU.

Please check which network printer is available in your department. You may check the designated printer’s IP address with your colleague.

Steps to install Printer manually on MacOS X platform

Step 1: Click on the “Apple Menu” in the upper left-hand corner of your screen and select “System Preferences…”.

Step 2: Select “Printers & Scanners”.

Step 3: Click on the "+" sign (lower left) to add a printer.

Step 4: On the top menu bar, select “IP”.

Protocol field: select “Line Printer Daemon - LPD” from the droplist
Address field: type the IP address of the printer
Name field: enter a descriptive name for the printer (e.g. as in picture)
Use: Select the appropriate software for the printer.

If the list is not available, please download the printer driver/software from the respective printer manufacturer:

Setup and use Secure Print features on the printer

Secure print feature ensures that only the person who print the document has access to the document.

When a print job is submitted , the printout will be stored temporarily at the printer and the document will only be printed when you key in the secure print pin code at the printer.

This feature is especially important for documents with confidential information as it prevents printed materials from being left unattended at the printer or missing.

We would recommend you choose the secure printing options when printing sensitive documents.

Use the step-by-step guide below to submit your print job via secure printing—select your printer’s brand first to view the corresponding instructions.

Standalone Printing

Support for standalone printers is restricted to Schools and departments, and to SMU acquired printers only. Funding and cost of repairs and replacements are to be borne by the respective Schools, departments and users.

Specification

The Printing Services as provided by IITS are specified as follows:

Staff Network Printing (Windows platform)

Provide the coordination and setup services for new network printers, as well as relocation and troubleshooting of network printing problems.
Requests may be made for other services relating to Staff Network Printing and Print Queue such as creation, deletion, adding and removing of user accesses via email (helpdesk@smu.edu.sg) at the IT Help Centre.

Terms of Use

Users of the Printing Services as provided by IITS are to abide by the following terms of use: