Knowledge Base

If you encounter a 400 Bad Request error on mediacast.smu.edu.sg, you can clear the cookies for that specific site instead of clearing your entire browser cache. This allows you to resolve the issue without being signed out of other websites and services. Note: These instructions are based on Chromium-based browsers such as Microsoft Edge and Google Chrome.

The error is typically not caused by Mediacast itself, nor is it an indication that the site is down. Instead, it occurs when your browser has accumulated too much website data (known as "cookies") from visiting various SMU websites over time.

Printing as a Service (PraaS) PraaS, or Printing as a Service, is SMU’s campus printing service designed to simplify staff printing, copying, and scanning. It helps reduce the administrative effort of managing printers while offering a more efficient and consistent printing experience across campus.

Student printing and copying services are chargeable and are handled by a vendor appointed by SMU. Payment may be made by EZ-link/Nets FlashPay or SGQR (eg: PayNow). Students can submit the document via web browsers from anywhere with an internet connection and release and collect their printouts from the location of their choice in the library and common spaces in the schools.

eduroam (education roaming) allows users (researchers, teachers, students, staff) from participating institutions to securely access the Internet from any eduroam participating institution. The eduroam principle is based on the user's home institution authenticating the user, whereas the authorisation decision allowing access to network resources is by the visited network.

SMU guests and visitors who have a need to access the Internet may connect wirelessly to the SMU Guest/Visitor Wireless Network (SSID: SMU_Visitor). The service allows SMU’s guests, including event participants, and conference visitors to access and browse the Internet using their own computing or mobile devices via SMU’s campus-wide high-speed wireless network. Users should take note of the following in using this service by IITS:

This tool is useful for users who have recently changed their passwords, as it removes all SMU-related cached credentials on your Windows system; clearing your system cache after a password change is recommended to prevent your computer from reusing an old, saved password, and this tool helps you do exactly that by clearing your password cache.

For Students, Faculty and Staff Microsoft Self-Service Password Reset (SSPR) and Unlock System

Please refer to the respective guides (PDF) to set up Wi-Fi for your devices of various Operating Systems.

IITS offers a convenient self-help service for password reset and unlocking, catering to the needs of its staff, students, faculty, and alumni during lockout situations. This service ensures a prompt resumption of their work or studies. We have provided two options for self-help. Please refer to the provided options below to reset or unlock your account.