Knowledge Base

The service enables the sharing of printing resources such as a networked colour printer or networked scanner/fax that has printing facilities amongst authorised users who are joined to the SMU network. Users may print via the Print Queue from their desktops or wirelessly via their notebooks. Faculty and staff may print to any of the department/office printing resources within SMU as long as these resources are connected to the SMU network (standalone printers do not apply) and they are authorised or granted the access to link to/print from the printer.

System Maintenance Notice - SGQR payment services (e.g. PayNow) are currently unavailable

eduroam (education roaming) allows users (researchers, teachers, students, staff) from participating institutions to securely access the Internet from any eduroam participating institution. The eduroam principle is based on the user's home institution authenticating the user, whereas the authorisation decision allowing access to network resources is by the visited network.

SMU guests and visitors who have a need to access the Internet may connect wirelessly to the SMU Guest/Visitor Wireless Network (SSID: SMU_Visitor). The service allows SMU’s guests, including event participants, and conference visitors to access and browse the Internet using their own computing or mobile devices via SMU’s campus-wide high-speed wireless network. Users should take note of the following in using this service by IITS:

This tool is useful for users who have recently changed their passwords, as it removes all SMU-related cached credentials on your Windows system; clearing your system cache after a password change is recommended to prevent your computer from reusing an old, saved password, and this tool helps you do exactly that by clearing your password cache.

For Students, Faculty and Staff Microsoft Self-Service Password Reset (SSPR) and Unlock System

Please refer to the respective guides (PDF) to set up Wi-Fi for your devices of various Operating Systems.

IITS offers a convenient self-help service for password reset and unlocking, catering to the needs of its staff, students, faculty, and alumni during lockout situations. This service ensures a prompt resumption of their work or studies. We have provided two options for self-help. Please refer to the provided options below to reset or unlock your account.

Click to browse:

Teaching Tools What teaching tools are available in a typical Seminar Room in the Campus?