Welcome to Integrated Information Technology Services (IITS)
This site provides a general introduction to IT services and aims to cover some questions you may have when you are new to SMU. We are reachable by
| phone | : | @ +65 6828 0123 |
| : | helpdesk@smu.edu.sg | |
| walk-in | : |
IT Help Centre, #B1, School of Accountancy |
Here are some personalised guides to get you started.
I am a new:
Your Computer Account (SMU UserID)
You will be automatically prompted to change your password when you log on to SMU network for the first time. Alternatively, you may click on https://live.smu.edu.sg/manage.aspx to access the change password screen. Thereafter, you will have full access to all the IT resources you are entitled to. In addition, an Online Password Reset Service is also available; click here for more details.
IMPORTANT: It is critical to update all your devices (laptop, smart phone, etc) with your new password after each password change. Failure to do so will result in your account being locked due to failed log in attempts with the outdated password.
FAQ: Will my password expire?
Yes. Your password is valid for 180 days, after which, you must change the password before it expires.
All Faculty and Staff have an email address with the following format:
<SMU UserID>@smu.edu.sg (e.g. marylim@smu.edu.sg)
Our IT Help Centre Engineer will assist with the necessary email configuration on your computer.
FAQ: How do I access my email in SMU?
- Windows based computer
Log in to SMU network, click on the Microsoft Outlook icon (located on your computer desktop) to access to your email. - Mac OS
You may access your email via Microsoft Outlook.
FAQ: How do I access my email on the web?
Computer
Your computer will be installed with the relevant standard licensed software.
Our Help Centre engineer will be on site to ensure proper configuration of your email & network printers.
FAQ: Will I be issued with a new computer?
Replacement permanent staff will inherit the computer from his/her predecessor.
Do refer to the PC allocation guidelines.
USERGUIDE: Self help guide on wireless configuration for your notebooks, MacBooks, mobile devices : http://smu.sg/wifi
Software
- Standard licensed software
- Research software
- Software/Apps and Tools to support teaching: (in eLearn)
FAQ: How do I request for additional software, e.g. Adobe Acrobat or research software?
Send an email to IT Help Centre with your requirement for our follow-up actions.
IP Phone
All new permanent Faculty & Staff will be issued with an IP phone.
- To make an internal call (extension), dial the last four digits of the phone number, e.g. to call 68280123, just dial 0123
- To make an external call (e.g. 61234567), you will need to dial 9 followed by the phone number e.g. 9 + 61234567
FAQ: How do I make a IDD call?
You phone has to be configured appropriately in order to make IDD calls. Please send your request to IT Help centre with the below details.
- Extension Number:
- IDD Request (Temp or Perm):
- Duration (if Temp):
- Approval from HOD/Assistant Dean (for billings):
Network Printer
Our Help Centre engineer will assist with the configuration of your departmental network printer.
FAQ : I am using a Mac. How do I setup my network printer?
You may call IT Help Centre at 68280123 or email helpdesk@smu.edu.sg for an appointment to install the printer.
USERGUIDE: Printer installation guide for windows based computer, click here
iNet – intranet portal for faculty and staff , information on e-Services, procedure, forms and policies from various offices:
Some frequently used e-Service in iNet
Flex Ben
View your Flexible Spending Account (FSA), submit your FSA reimbursements; including outpatient medical claim.
IMPORTANT : HRFA requires 4 to 6 weeks to activate your FlexBen account, depending on the date you joined. You will be informed by HRFA (via email) to do your eSelection.
Click here for further details on Flexible-Benefits Programme.
USERGUIDE: FlexBen Online System user guide, click here
Booking
Booking Facilities(Facilities Booking):You can book common facilities when you join SMU e.g. Seminar rooms.
Please contact IT Help Centre if you wish to book facilities beyound your current listing
Leave
Apply Leave, Cancel Leave, Check Leave , etc: Apply leave, cancel leave, check leave balance, and check team calendar, etc .
Profile
Personal Profile:View/update your personal info (personal email address, mobile number,etc)
Pay Slip
View your Monthly Pay Slip
Policies, forms and procedure from various offices
To view policies, forms and procedures, choose the relevant office name from other intranets.
Finance
Facilities
Grants
HRFA
IITS
IRB
Legal
Travel
FAQ: HRFA requires 4 to 6 weeks to activate your Flex Ben account, depending on the date that you join. You will be informed by HRFA (via email) to make your eSelection.
Research related info (iNet>Research)
You will find info on
- Research grants application, procedure and funding
- Research Publications Systems
- Collaboration workspace
- etc
Teaching related info (iNet >Teaching)
You will find info on
- Teaching Apps
- Student Services
- Teaching Excellence
- Schedules, e-Apps & Calendars
- Teaching services
- Teaching services
- eLearn Updates - eLearning platform
- Course Reading Distribution
- Useful Teaching Contacts
Teaching Facilities
Seminar Rooms, Flat Classrooms, Executive Media Theatre are available in SMU for different teaching and learning needs.
We conduct sharing sessions on classroom equipment and innovations for new and existing Faculty 2 or 3 weeks before the start of each term.
FAQ: Can I request for one to one sharing sessions for classroom equipment and innovations?
Yes. Email IT Help Centre, for an appointment.
USERGUIDE:
- Classroom Audio / Visual guide, click here
eLearn
eLearn is an innovative e-learning platform for teaching and learning in Singapore Management University.
Login to eLearn.
FAQ: How can I access elearn ?
You can access eLearn via https://elearn.smu.edu.sg with your SMU UserID and password.
USERGUIDE: Visit eLearn Self-Help for various software and apps
ISIS (Integrated Student Information System)
ISIS is the Integrated Student Information System in SMU. Faculty can do the following in this system:
- View teaching/exam schedule
- Search for other faculty's schedules
- Browse/Search the course catalogues
- Submit exam requirements
Login to ISIS.
FAQ: How can I access ISIS ?
You can access ISIS via https://isis.smu.edu.sg through Single Sign-On within the SMU network. To access it outside the SMU network, you would need to login with your SMU UserID and password.
IITS supports a variety of services to faculty and students to further the University's academic and research missions, including research publications and grants, high performance computing and other research support.
-
Research Computing Infrastructure (Also known as HPCC-High Performance Computing Cluster)
Read more at Research Computing Infrastructure -
Research Management Systems (Publications and Grants)
Read more at Research Management Systems or in iNet > Research Tab. -
Research Software
Network versions for Mathematica, Matlab, and STATA, are available. We also have Stand Alone versions of SPSS and SAS. Use of these software is subjected to license availability and the respective school's approval. You may request for these software through IT Help Centre.
Read more at Software Acquisition and Support > Non-Standard Software -
Survey Tools (Qualtrics)
All SMU faculty, students and staff may create and distribute surveys and questionnaires with this system for teaching and research purposes.
Read more at Survey Tools or in iNet > Research Tab. -
Other research related info
In iNet > Research Tab, you will find info on- Research grants application, procedure and funding
- Research Publications
- Collaboration workspace
- Etc
Your Computer Account (SMU UserID)
Students will be prompted to change his/her password as part of the online matriculation procedure. Alternatively, you can change at https://live.smu.edu.sg/manage.aspx.
In addition, an Online Password Reset Service is also available for you to change/reset your password at your convenience; click here for more details.
IMPORTANT: It is critical to update all your devices (laptop, smart phone, etc) with your new password after each password change. Failure to do so will result in your account being locked due to failed log in attempts with the outdated password.
FAQ: Will my password expire?
Yes, Your password is valid for 180 days after which, you must change your password before it expires.
Each Student have an Email Address with the following format:
<SMU UserID> @<school>.smu.edu.sg
(e.g. mary.lim.2014@business.smu.edu.sg)
To access to your email, login in to https://outlook.office.com with your SMU email address and password.
IMPORTANT: Do check your SMU email regularly in order not to miss out on important information from the University
FAQ: How to access my email in SMU?- Using a browser
Login in at https://outlook.office.com with your SMU email address and password. - Using Ms Outlook or other email client
You will need a one-time setup, please refer to the user guide, click here.
Do visit IT Help Centre with your notebook if you need any assistance.
Notebooks & MacBooks
Getting a new notebook/MacBook?:
You are strongly encouraged to purchase from our SMU Notebook/MacBook tender. Tendered Notebook/MacBook comes pre-configured & installed with SMU standard licensed software for your immediate use upon delivery.
For key benefits of purchasing from SMU notebook/MacBook tender, click here
Already owned a notebook/MacBook?:
To start with, you will need to configure your Wi-Fi connection, student printers and install the necessary software.
For Wi-Fi configuration information, go to http://smu.sg/wifi
For printers, refer to Printing Services (Student)
For software, visit IT Help Centre for installation
FAQ: Where can I find the models and specifications of the PCs in the current tender?
Details can be found here.
USERGUIDE: Self help guide on wireless configuration for your notebooks, MacBooks, mobile devices : http://smu.sg/wifi
Software
- Standard licensed software for Undergraduates
Note: Each student is only entitled to install one copy of the above software on one notebook. - Software/Apps and Tools in teaching portal (eLearn)
FAQ:
How do I request for the Standard Licensed Software?
Using SMU tender notebook or MacBook
The SMU standard licensed software is preloaded when you purchase your computer.
Using non SMU tender notebook or MacBook
Please visit IT Help Centre for the installation. The installation may take between half an hour to 3 hours depending on the software that you have requested
Note: Each Student is only entitled to install one copy of the above software on one notebook.
Printing Services
Student printing and copying services are available for students. These services are chargeable and provided for by an appointed vendor.
USERGUIDE: Cloud-based Printing guide , location of printer and printing charges, click here
eLearn
eLearn is an innovative e-learning platform used for teaching and learning in Singapore Management University.
You can login to elearn with your SMU UserID and password.
FAQ: Read more
USERGUIDE: Visit eLearn Self- Help for various software and apps.
OASIS
OASIS (https://oasis.smu.edu.sg) stands for On-Line Access to Student Information System and hosts various self-service services under different categories such as Study, Personal & Finances, Resources, Career Development & Community Service, Student Life and Schools & Community. Simply put, OASIS is your one-stop service centre.
(Only students who have matriculated and activated SMU Computer Account can access OASIS.)
You are strongly advised to log in to OASIS (with your SMU UserID and password) regularly so that you do not miss out on the important announcements and services throughout your study life.
FAQ: Read more in OASIS